Shipping Policy

How does delivery work?

✔︎ We use J&T Express or Wahana Express for most of our deliveries, and do deliver to Indonesia. You can expect your parcel within 5-10 business days from when it leaves our warehouse.

*PLEASE NOTE due to current high demand and workplace social distancing requirements our distribution centre is taking slightly longer to send orders than usual.

When we ship the order you will receive a confirmation whatsapp and email with a tracking number. Please don't stress if there are no scan events within the first 72 hours - the system can take a day or so to catch up.

Our product are from outside Indonesia and you will receive that item in 2 - 3 months from payment date. The average delivery months depending on the stock of the product, shipment, and customs procedures.

If your order does not arrive within 30 business days after you receive a tracking number, please contact us so that we can follow it up with J&T Express or Wahana Express. We guarantee your parcel's delivery by requiring a signature on arrival. J&T Express or Wahana Express may contact you offering safe drop - if you accept this we do not take responsibility for the package.

Do you have a exchange policy?

✔︎ Yes! We are extremely confident that you will love Marx Camargo Products. However if you do not find our item suitable for you we do offer a 3-day exchange policy.

The product being exchanged must be in an unused condition and returned along with the box that it arrives in.

If your return item arrives without the box, or is deemed unfit by our inspection team for any reason we reserve the right to deny your exchange.

If you need to exchange your product please email our team at help@marxcamargo.com with your order name and number, as well as the reason why you would like to exchange.

Our Customer Service Team will then ask few mandatory questions regarding your exchange in order to for us to avoid people taking advantage of our system.

Please Email for fast response to help@marxcamargo.com or Whatsapp https://marxcamargo.com/Link.aspx?key=whatsapp

We are experiencing delivery issues because of our supplier's factory problems due to COVID-19. All orders placed you can check Tracking Code in https://marxcamargo.com/DaftarPengiriman.aspx.